Transform Your Vision Into Video

Information We Collect

We collect information you provide directly to us, such as when you contact us through our website, request a quote, or engage our video production services.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our video production services, communicate with you about projects, and send you relevant information about our services.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Contact Information

If you have questions about this Privacy Policy, please contact us at [email protected] or call +1 (713) 294-7865.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

Service Agreement

By engaging TrueView Video for video production services, you agree to these terms and conditions. Our services include video production, editing, and related creative services.

Project Scope and Deliverables

All projects will be defined in a separate project agreement or statement of work that outlines specific deliverables, timelines, and costs.

Payment Terms

Payment terms will be specified in your project agreement. Generally, we require a deposit to begin work, with remaining payments due upon completion of milestones or final delivery.

Intellectual Property

Upon full payment, you will own the rights to the final video content. We retain the right to use work samples for portfolio and marketing purposes unless otherwise agreed.

Revisions and Changes

Minor revisions are included in our standard service. Significant changes to project scope may result in additional charges, which will be discussed and approved before implementation.

Cancellation Policy

Project cancellations must be made in writing. Cancellation fees may apply based on work completed and resources allocated to your project.

Limitation of Liability

Our liability is limited to the amount paid for services. We are not responsible for indirect, consequential, or incidental damages.

Professional Services Disclaimer

TrueView Video provides professional video production services. While we strive for excellence in all projects, results may vary based on project requirements, budget, and client collaboration.

No Guarantee of Results

We cannot guarantee specific business outcomes, sales increases, or marketing results from video content we produce. Success depends on many factors including distribution, target audience, and market conditions.

Technical Limitations

Video production involves technical processes that may be affected by equipment limitations, weather conditions, location constraints, and other factors beyond our control.

Third-Party Content

If your project includes third-party content (music, images, footage), you are responsible for obtaining proper licensing and permissions. We can provide guidance but cannot guarantee rights clearance.

Equipment and Technology

We use professional-grade equipment and current technology. However, we are not responsible for equipment failures that may affect project timelines, though we will work to minimize any impact.

External Factors

Factors beyond our control, including but not limited to weather, location access, permit issues, and client availability, may affect project completion and are not grounds for penalty or refund.

Industry Standards

Our services follow industry best practices and standards. However, creative preferences are subjective, and we encourage clear communication throughout the production process.